Privacy Policy

Last updated: 30 October 2026

Hishin Titan-X, operated by Taishin Group Sdn Bhd ("we", "us", "our"), runs this store and website at titanx.com.my, including all related information, content, features, tools, products and services (the "Services"), to give you, the customer, a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here. We process personal information in accordance with the Personal Data Protection Act 2010 of Malaysia ("PDPA") and other applicable laws.

Personal information we collect or process

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details including your name, address, billing address, shipping address, phone number, WhatsApp number and email address.
• Financial information including payment card details, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include when you contact us by WhatsApp, email, social media or a customer-support form, and any quiz answers you choose to submit on the Services.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Where we collect personal information from

• Directly from you, when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide your personal information to us.
• Automatically through the Services, from your device when you visit our website or use our products or services, including through cookies and similar technologies.
• From our service providers, when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties, such as courier, payment and marketplace partners.

How we use your personal information

• Providing, tailoring and improving the Services. To perform our contract with you, process your payments, fulfil and deliver your orders, remember your preferences and items you are interested in, send notifications related to your account or orders, process purchases, returns, exchanges or other transactions, arrange shipping, enable you to post reviews, and create a customised shopping experience, such as recommending products related to your purchases or quiz answers.
• Marketing and advertising. To send marketing, advertising and promotional communications by email, SMS, WhatsApp or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your credentials safe; please do not share your username, password or other access details with anyone else.
• Communicating with you. To provide customer support, respond to you, provide effective services and maintain our business relationship with you.
• Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our partners use your information in accordance with their own privacy notices.
• When you direct or request us, or otherwise consent, to disclose certain information to third parties, such as to ship products to you or through your use of social-media widgets or login integrations.
• With our affiliates or otherwise within our corporate group, including Hishin retail stores operated by Taishin Group.
• In connection with a business transaction such as a merger, acquisition or restructuring, to comply with legal obligations (including subpoenas, search warrants and similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To help protect, grow and improve our business, we may also use certain Shopify enhanced features that incorporate data from your interactions with our store, with other merchants and with Shopify. For those features Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties, including our official Shopee and Lazada stores, WhatsApp, Google Maps and Waze. If you follow such links, please review those sites' privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy, completeness or reliability of information found on them. Information you share on public or semi-public venues, including third-party social-media platforms, may be viewable by other users without limitation. Our inclusion of a link does not by itself imply endorsement of the content on that platform or of its owners or operators.

Children's data

The Services and our products are intended for adults and are not intended to be used by children. We do not knowingly collect personal information about anyone under 18. If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below so that we can delete it.

Security and retention of your information

We take reasonable technical and organisational measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Information you send to us may not be secure while in transit, so please do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce our contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

• Right to access. You may request access to the personal information we hold about you.
• Right to correct. You may request that we correct inaccurate personal information we hold about you.
• Right to delete. You may request that we delete personal information we hold about you.
• Right of portability. In certain circumstances you may request a copy of your personal information and ask us to transfer it to a third party.
• Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link in those emails, and out of promotional WhatsApp or SMS messages by replying to tell us so. We may still send you non-promotional messages, such as those about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may designate an authorised agent to make requests on your behalf; we will require proof of that authorisation and may need to verify your identity directly with you. We will respond in a timely manner as required under applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or your local data-protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in, including on servers operated by Shopify and our service providers. Where we do so, we take steps to ensure that your information receives an appropriate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us on WhatsApp or phone at +60 18-247 3615, or email us at titanx@taishingroup.com.